Frequently Asked Questions
What file formats does DocGenius support?
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DocGenius currently supports PDF files. We're working on adding support for Word documents (.docx), PowerPoint presentations (.pptx), and images in future updates.
How long does it take to generate a report?
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Report generation typically takes 2-5 minutes depending on the size and complexity of your document. You'll receive a notification when your report is ready.
Is my data secure?
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Yes! We take security seriously. All files are encrypted in transit and at rest. We don't store your documents longer than necessary, and you can delete them anytime from your dashboard.
Can I customize the report style?
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Yes! You can choose from different report types (Academic, Professional, Executive) and customize colors, fonts, and sections. Premium users get access to advanced customization options.
What's the difference between free and premium plans?
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Free users can generate up to 5 reports per month with basic features. Premium users get unlimited reports, advanced AI models, priority support, custom branding, and access to presentation conversion.
How do I cancel my subscription?
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You can cancel anytime from your Dashboard > Settings > Billing. Your subscription will remain active until the end of your current billing period, and you won't be charged again.
Do you offer refunds?
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Yes! We offer a 30-day money-back guarantee. If you're not satisfied with DocGenius, contact us within 30 days of purchase for a full refund.
Can I use DocGenius for commercial purposes?
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Yes! All our plans include commercial usage rights. You can use generated reports for your business, clients, or any commercial application.